Suspending workflows with the Delay activity

The Delay activity suspends a workflow for a predetermined time. For example, an administrator uses a Delay activity to suspend a workflow, enabling a third-party application to process a command before the workflow continues to an activity requiring that the processing be complete.

The Delay activity is available to all Multimedia Contact Center workflows.

Setting the duration of Delay activities

Setting the duration of Delay activities specifies how long Multimedia Contact Center suspends a workflow.