Tagging inbound interactions with the No Reply Email activity

The No Reply Email activity, used in conjunction with other activities, tags inbound emails as not requiring a reply and prevents them from reaching a queue.

For example, an administrator configures a Variable Compare activity to identify the words ‘Out of Office’ in email subject fields. Interactions meeting these conditions are directed to a branch containing a No Reply Email activity. The No Reply Email activity removes the interaction from the workflow. The No Reply Email activity prevents messages not requiring a response from taking up space in queues and being sent to agents.

The No Reply Email activity requires no configuration. Administrators can optionally add a name and system name to the activity. See "Naming activities and branches" for more information.

The No Reply Email activity is available to Email Inbound and Inqueue workflows.