Upgrading your multimedia contact center to MiContact Center Business version 9.2

The following versions are supported for upgrade to Version .9.2

• Version 8.1.x
• Version 8.0.x
• Version 7.1.3.3

When upgrading from MiContact Center version 7.x or 8.x to MiContact Center Business version 9.2 cases are automatically created for emails (beginning with the most recent email and ending with the oldest email). Emails that are associated to a particular customer interaction are grouped within a single case to consolidate information.

In addition, contact information based on historic emails is added to the MiContact Center Business database. For MiContact Center version 8.1 customers who implemented the Omni Channel Tech Preview cases are also created for SMS and Chat during an upgrade to MiContact Center Business version 9.2.