Redirecting calls to specific numbers

Using the Send to menu option, you can redirect calls in Interactive Visual Queue to any dialable number, including your own phone.

To redirect a call to a dialable number
  1. In the Queued media grid, right-click the row of the call you want to redirect and click Send to > [Extension].

    When you click [Extension], it changes to a text box.

  2. Type a number in the text box and press Enter.

    See the following figure.

    Note:

    You cannot use the Extension option if you have multiple calls selected. Only one call can be sent to a dialable number at a time.

Figure 1. Redirecting a call to an extension


Figure 2. Redirecting a call to an extension


To redirect a call to your phone
  1. In the Queued media grid, right-click the row of the call you want to redirect.
  2. Click Send to > Me
    Note:

    This option is only available when you have Contact Center Softphone installed and configured on your computer.

    Note:

    This option is only available when you have a valid voice agent configured.

Parent topic: Redirecting calls
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