Configuring hunt groups

A hunt group is a collection of extensions. When a call enters the system and is routed to a hunt group, the hunt group searches its members for an available extension and directs the call to that number. Calls are rotated through the hunt group until an available extension is found and the caller can be connected. Hunt groups can be configured to be resilient, using a failover media server if the primary server fails.

Note:
  • Any hunt groups configured on the telephone switch are retrieved during synchronization and are shown in the hunt group list.
  • IVR Routing does not support the configuration of Network Hunt Groups. To use Network Hunt Groups, create the hunt group on your telephone system and synchronize YourSite Explorer. The Network Hunt Group will be available in YourSite Explorer after synchronization. The Network Hunt Group can then be associated to a workflow. Support for configuring Network Hunt Groups is scheduled to be added in a later release.
  • For information on enabling ports shared by hunt groups to play different messages to different queues, see "Dynamic RAD messages".
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