IVR Routing default workflows and subroutines

There are a number of default workflows and subroutines included in the IVR Routing installation. The workflows and subroutines are based on common scenarios and demonstrate IVR Routing’s enhanced functionality. They can be configured according to your business needs.

IVR Routing includes the following default workflows
  • Default SIPUPiQ Inqueue workflow
    • Includes default UPiQ subroutine
  • Default SIP Media workflow
  • Default UPiQ subroutine
  • Default Management subroutine
  • Default CallbackSIP Outbound workflow

    Includes the following subroutines

    • Default Outbound Abandon Callback subroutine
    • Default Outbound Voice Callback subroutine
    • Default Outbound Web Callback subroutine
In addition, IVR Routing includes the following default Callback Inbound subroutine:
  • Default Inbound Voice Callback subroutine

The following sections summarize the default workflows and subroutines and explain how they operate. For ease of understanding, we also recommend you expand the entire workflow and all annotations.

To expand the workflow
  • Click the Expand All button
To expand all annotations
  • Right-click the workflow and select Annotations... > Show All.
Parent topic: IVR Routing
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