Accessing diagnostics reports sent from Ignite (WEB)

Administrators can access diagnostics reports sent from Ignite. Employees can report specific issues, and Ignite can be automated to send continuous information to the Enterprise Server.

Note:

You may experience higher than normal bandwidth use, depending on the number of agents enabling continuous logging from Ignite.

A single file is created per employee. Additional reports append to this file. Reports contain log lines from employees’ browsers and, for on-demand reports, any details added.

To access diagnostics reports from Ignite (WEB)

On the Enterprise Server, navigate to <installation drive>:\Mitel\MiContact Center\Logs\Clients and select a file.

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