Joining and leaving Ring Groups

Interactive Contact Center can be used to control the presence of extensions in Ring Groups.

The following procedures take place in an open Extension monitor in Contact Center Client.

To join an extension to or remove an extension from a Ring Group
  1. Right-click the cell of an extension and click Extension control > Join/Leave.

    Alternatively, select the cell of an extension and in the Extension Control tab of the Contact Center Client ribbon, click Join/Leave.

  2. Select the Ring Group(s) to which you want the extension to join or deselect the Ring Group(s) to have the extension leave the Ring Group(s).
  3. Click OK.
Parent topic: Extension Control
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