Accessing real-time information with Ignite

Ignite enables real-time monitoring of employees, agents, queues, and callback requests. The Ignite real-time monitors do not duplicate those available in Contact Center Client but, instead, offer a succinct set of the most essential statistics in the highly accessible online format of Ignite.

The following real-time monitors are available in Ignite:
  • Employee State
  • Agent State
  • Queue Now
  • Callback Requests
To access the real-time monitors in Ignite:
  1. In Ignite, click Dashboards.
  2. Click the down arrow and select the dashboard from the list that contains the monitor you want to display.
Note:
  • Alarms are not supported for real-time monitors in Ignite.
  • Access to real-time monitors is determined by administrator-set security roles.

To learn how to add and configure settings for real-time monitors in Ignite, see "Configuring Ignite dashboards".

Parent topic: Ignite
Parent topic: Controlling Employee and Agent State
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