Adding multimedia queues

When you create a multimedia queue, it is automatically associated to the existing media server for that type of media. Your multimedia media servers must already be configured before you can add a multimedia queue of that media type.

When adding a queue, administrators must
  • Configure general multimedia queue settings
  • Configure multimedia queue membership and routing
  • Configure multimedia queue performance settings
  • Configure queue spectrum settings for multimedia queues
Depending on the media type, administrators must also
  • Configure email options
    • Apply signatures to email queues
  • Configure chat options
  • Configure SMS options
  • Configure open media options

It is recommended that new queues be configured in this order. New queues cannot be saved until after the primary agent group and overflow agent groups have been assigned in the Inqueue workflow. See Configuring multimedia queue membership and routing.

Note:

Queues cannot be saved until membership has been specified.

To add a multimedia queue
  1. Click Multimedia > Queues.
  2. Click Add and select <media type> Queue.
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