Canceling Work Timer for employees - Ignite

Note:

Employees in Work Timer can apply Busy/Make Busy or DND, but will remain in a Work Timer state until the Work Timer expires or is canceled.

The following procedure takes place in either an Agent State or Employee State monitor in Ignite.

To remove an employee from Work Timer
  1. In the monitor, select the employee you want to remove from Work Timer.
  2. Select an alternate state.
    Note:

    Select Available if you want to make them available to receive interactions.

Parent topic: Work Timer
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