Putting calls on hold and retrieving calls from hold
At times, agents may have to put a call on hold. Ignite displays a paused icon over calls on hold so they can be easily identified.
Note:
Calls on hold may not be transferred until hold is removed.
The following explains how to
- Put a call on hold
- Retrieve a call from hold
To put a call on hold
- Click Inbox and select a call, and click Hold.
To put a call on hold (MiCollab Client)
- Click Inbox and select a call, and click Hold.
To retrieve a call from hold
- Click Inbox and select a call, and click Remove Hold.
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