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Finds interactions containing a specific word

For example, order

AND

Finds interactions containing one word and another

For example, sales AND order

Space

Finds interactions containing one word and another

For example, sales order

;

Finds interactions containing one word and another

For example, sales;order

NOT

Finds interactions containing one word as long as it does not also contain another

For example, order NOT closed

-

Finds interactions containing one word but not another

For example, order -closed

OR

Finds interactions containing either of the words specified

For example, sales OR order

Quotation marks

Finds interactions containing the exact phrase

For example, “sales order”

date

Finds interactions received on specific dates

For example, date:01/15/2014

Today

Finds interactions received today

For example, date:Today

Yesterday

Finds interactions received yesterday

For example, date:Yesterday

This week

Finds interactions received this week

For example, date:This week

This month

Finds interactions received this month

For example, date:This month

This year

Finds interactions received this year

For example, date:This year

Month name

Finds interactions received on a specific month. You can also search by a specific date in the month.

For example, date:August, or date:August 2013, or date:August 18, or date: August 18 2013

Abbreviated month name

Finds interactions received on a specific month, by a three letter abbreviation

For example, date:Aug, or date:Aug 2013, or date:Aug 18, or date:Aug 18 2013

Day name

Finds interactions received on a specific day of the week

For example, date:Monday

> (for searches by date or attachment size)

Finds interactions by dates after the specified date or date keyword

For example, date:>August 18 2013, or date:>August, or date:>August 18

Find email interactions by attachments larger than the attachment size

For example, attachments:>200KB

>= (for searches by date or attachment size)

Finds interactions by dates after or on the specified date or date keyword

For example, date:>=August 18 2013, or date:>August, or date:>=August 18

Finds email interactions by attachments larger than or equal to the attachment size

For example, attachments:>=200KB

< (for searches by date or attachment size)

Finds interactions by dates before the specified date or date keyword

For example, date:<August 18 2013, or date:<August, or date:<August 18

Finds email interactions by attachments smaller than the attachment size

For example, attachments:<200KB

<= (for searches by date or attachment size)

Finds interactions by dates before or on the specified date or date keyword

For example, date:<=August 18 2013, or date:<=August, or date<=August 18

Finds email interactions by attachments smaller than or equal to the attachment size

For example, attachments:<=200KB

AND or space (for searches by date)

Finds interactions received on two or more dates

For example, date:Today AND Yesterday, or date:Today Yesterday

NOT or - (for searches by date)

Finds interactions received on one date but not another

For example, date:This month NOT Last week, or date:This month -Last week

OR (for searches by date)

Finds interactions received on either of the dates specified

For example, date:Today OR August 25

subject:

Finds interactions containing text by subject

For example, subject:sales AND order

from:

Finds interactions received from a specific sender. You can search by the sender's first name, last name, full name, or email address.

For example, from:Renee

to:

Finds interactions sent to a specific recipient. You can search by the recipient’s first name, last name, full name, or email address.

For example, to:[email protected]

cc:

Finds interactions cc’d to a specific recipient. You can search by the recipient’s first name, last name, full name, or email address.

For example, cc:[email protected]

bcc:

Finds interactions bcc’d to a specific recipient. You can search by the recipient’s first name, last name, full name, or email address.

For example, bcc:[email protected]

case:

Finds interactions tagged with a specific case ID

For example, case:kxPKez

ticket:

Finds interactions tagged with a specific ticket number

For example, ticket:pAsMDc

media:

Finds interactions of a specific media type

For example, media:email

agent:

Finds interactions last handled by a specific agent. You can search by the agent’s first name, last name, full name, or by reporting number.

For example, agent:Renee

or

agent:1000

queue:

Finds interactions last sent to a specific queue

For example, queue:sales

attachments:

Finds email interactions by attachment. You can search by attachment name, size, content, or type.

For example, attachments:docx

or

attachments:<200KB