Configuring data collection settings

CAUTION:

Selecting the TCP, Enterprise Manager (OPS Manager), or Simulation tabs will change the media server’s data collection mode. Ensure that you select the tab for the appropriate data collection mode. Be aware that Simulation mode halts data collection and is used for demonstration purposes only. We do not recommend you run media servers in simulation mode. However, if you want to simulate media server real-time data collection and reporting, see the following Mitel Knowledge Base article:https://mitel.custhelp.com/app/answers/answer_view/a_id/1000546/loc/en_US

To configure data collection settings for a media server
  1. Click the Data collection tab.
  2. If you do not use Enterprise Manager (OPS Manager), click TCP. Otherwise, skip to step 8.
  3. After SMDR, type the SMDR port number of the media server.
  4. If you will be entering ACD information, select the ACD check box and type the ACD port number of the media server.
  5. If you use Traffic Analysis, select the Traffic Analysis check box and type 1754 in the text field. This is the recommended Traffic Analysis port number.
  6. After Data Alarm Timeout Minutes, select the duration of the time lapse in minutes from when the data stops streaming to when you want the alarm to display.
    Note:

    In a resilient environment, SMDR and ACD data timeout alarms may trigger unnecessarily. To prevent this, set Data Alarm Timeout Minutes to zero.

  7. After Notify me during these business hours, click the Search button, select a schedule that reflects the hours of operation for the media server, and click OK.
  8. If you use Enterprise Manager (OPS Manager), click Enterprise Manager (OPS Manager).
  9. After IP address/DNS name, type either the IP address or the DNIS name of the Enterprise Manager (OPS Manager) computer.
  10. After FTP port, type the FTP port number.
  11. After FTP user name, type the FTP user name to gain access to Enterprise Manager (OPS Manager).
  12. After FTP password, type the FTP password to gain access to Enterprise Manager (OPS Manager).
  13. After Remote directory to data files, type the directory path where the data from the telephone system is stored by Enterprise Manager (OPS Manager).
  14. Configure the media server's MiTAI options.

    See "Configuring MiTAI options for 3300 ICP media servers".

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