Configuring speed dial numbers

When you pre-configure speed dial numbers in Contact Center Softphone, these contacts are available in drop-down lists adjacent to the Speed dial, Trans/Conf, and Request help buttons on the Functions toolbar.

You can display a button for each speed dial number or display one button with a down arrow that lists all of the speed dial numbers you have configured. You can speed dial calls manually to pre-configured extensions and phone numbers.

To configure a speed dial number
  1. Right-click the Phone toolbar and click Configure.
  2. Click the Speed dial tab.
  3. Under Name, type the name of the person to whom you will speed dial calls.
  4. Under Number, type an extension or phone number (preceded by a number you dial to access an outside line).
  5. Click OK.
Parent topic: Customizing the soft phone
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