Logging off an agent - Contact Center Client

You can log off an employee from all media in an Employee monitor or Agent monitor. Logging off an agent logs off the employee’s voice agent and sets the employee’s multimedia agents to Absent in all their agent groups. If the employee is logged in to their soft phone in Contact Center Client, they will also be logged out of the soft phone.

The following procedures take place in either an open Employee monitor or an open Agent monitor in Contact Center Client.

To log off all of an employee's agents in an open Employee monitor
  • Right-click the cell of an employee and click Employee control > Log off. Alternatively, select the employee cell in an open monitor and click Log Off from the Employee Control tab on the Contact Center Client ribbon.

To log off an agent in an open Agent monitor

Note:

Logging off an employee's agent logs off all of the employee's agents simultaneously.

To log off all employees' agents in an open Employee monitor
  1. Right-click the monitor and click Monitor control > Log off.

    Alternatively, click the Monitor Control tab in the Contact Center Client ribbon and select Log Off.

  2. Click Yes.
To log off all agents in an open Agent monitor
  1. Right-click the monitor and click Monitor control > Log off.

    Alternatively, click the Monitor Control tab in the Contact Center Client ribbon and select Log Off.

  2. Click Yes.
Parent topic: Controlling Employee and Agent State
↑