Understanding Contact Center Client features

Contact Center Client has agent, queue, queue chart, and call note monitors. For information on adding and viewing call notes, see "Adding call notes to a call".

You can perform the following tasks on the monitors by either right-clicking within the monitor or selecting options via the Contact Center Client ribbon:
  • Call recording
  • Open monitors
  • Dock monitors
  • Add and remove device IDs
  • Sort monitor devices
  • Rearrange cells
  • Set monitor dimensions
  • Freeze and unfreeze columns
  • Hide and show columns
  • Filter device variables
  • Set alarms
  • Clear alarms
  • Define monitor styles
  • Group data
  • Print monitors
  • Arrange windows
  • Modify the view
  • Chat online with other employees
Parent topic: Contact Center Client
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