Search and filter interactions

To search and filter interactions
  1. Click Cases to display a list of all cases.
  2. Locate and click the required case from the list.

    The details are displayed in the right pane.

  3. Click the Interactions tab, enter the string in the Search interactions field. The search results are displayed.
  4. For a more detailed search:

    Click the down arrow in the Search field and enter the specific details.

    Click the Search icon to display the results.

    Optionally, you can filter based on case state – All, Draft, Inqueue, Ringing, Inbox, Handled, Sent, No Reply, Junk, and Failed. You can also select the Only show my items check box to filter your interactions.

    You can also view all the cases, or the customer related to an interaction by clicking Case tab or Customer tab next to the Search interaction field.

Parent topic: Interactions associated with cases
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