Transferring calls

You can perform a blind transfer or a supervised transfer.

To perform a blind transfer
  1. While on a call, click Trans/Conf.
  2. In the dial box, type an extension or phone number (preceded by a number you dial to access an outside line if required). Otherwise, click the down arrow adjacent to the Trans/Conf button and select a contact.
  3. Click Hang up.
To perform a supervised transfer
  1. While on a call, click Trans/Conf.
  2. In the dial box, type an extension or phone number (preceded by a number you dial to access an outside line). Otherwise, click the down arrow adjacent to the Trans/Conf button and select a contact.

    The system places the caller on Hold.

  3. Wait for the called party to answer. If you receive a busy signal or a voice mail greeting, click Cancel to return to the initial party. Otherwise, speak to the agent and identify the caller.
  4. Click Transfer to transfer the call.
Parent topic: Handling calls using Contact Center PhoneSet Manager
Parent topic: Handling calls using Contact Center Softphone
↑