Configuring the Language Activity
The Language activity changes IVR Routing’s system language, enabling the IVR to provide an identical workflow in different languages. When the Language activity is reached in the workflow, all subsequent prompts play in the set language. For example, you can insert a Language activity into a menu to allow customers to choose the language in which they receive service. By supporting multiple languages in a single workflow, the Language activity reduces the number of prompts you must create and the number of duplicate activities in your workflow. The Language activity also reduces the number of ports that IVR Routing uses by allowing the same set of ports to be used for multiple languages. You can set and edit the languages for Language activities.
- Inbound, Outbound, Inqueue, and Media workflows
- Inbound, Outbound, Media, Management, UPiQ, and Callback Inbound subroutines
- The language value is stored within the <<Language>> system variable. Each subsequent Language action overwrites the value in the system variable.
- The language activity is used only if the call is Active in the IVR.
Setting and editing languages for Language activities
- Set the language for a Language activity
- Edit the language for a Language Activity
- Right-click the Language activity and select Select Language.
- Select one of the following languages for the workflow
- Chinese Simplified (zh-CN)
- Dutch Netherlands (nl-NL)
- English United Kingdom (en-GB)
- English United States (en-US)
- French Canada (fr-CA)
- French France (fr-FR)
- German (de-DE)
- Italian (it-IT)
- Norwegian Norway (nb-No)
- Portuguese Brazil (pt-BR)
- Russian (ru-RU)
- Spanish Latin America (es-CL)
- Spanish Spain(es-ES)
- Swedish Sweden(sv-SE)
- Welsh (cy-GB)
- Click Save.
- Right-click the Language activity and select Select Language.
- Select a different language for the workflow.
- Click Save.