Configuring the Schedule activity

The Schedule activity branches workflows based on date and time conditions, enabling a workflow to respond to a business’ hours of operation.

For example, you can use the Schedule activity to route customers calling after hours to an after-hours voicemail and menu. The Schedule activity reduces workflow clutter by providing 'Open' and 'Closed' branching conditions within a single workflow.

Administrator can set business hours for different time zones for a Schedule activity. By default, the value for the Time Zone Region is set to Local that is the Local Time of the Enterprise/Remote server on which the administrator is creating the workflow.