Sending SMS with the SMS activity

The SMS activity sends SMS interactions from within a workflow to recipients via the SMS Gateway connection configured in YourSite Explorer. For example, an administrator can use the SMS activity to send auto-acknowledgement messages to inbound SMS interactions.

SMS activity templates support text-based content. Template fields can be populated with variables.

The SMS activity is available to all Mitel CX Digital workflows.

To add an SMS template to an SMS activity
  1. Select the SMS activity.
  2. After SMS template, click ….
  3. After From, click ….
  4. Select an SMS Provider and click OK.
  5. After To, type the dialable number or a variable containing the dialable number of the SMS recipient.

    Dialable numbers must not contain punctuation or special characters.

  6. Type the body of the message.

    The body can have up to 320 characters.

  7. Click OK.
  8. Click Save.
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