Sample Use Cases

Many Mitel products already use Workflow to power certain features and functions, such as Mitel Voice Assist, which exists almost entirely within Workflow, and MiContact Center Business, which leverages Workflow for chat routing and AI functionality. Using Workflow, you can use an existing library of customizable prebuilt flows or start from scratch using a wide variety of available actions that allow you to create flows limited only by your imagination (and the computational power of AWS).