This article provides information and instructions for MiCloud Connect customers in the United States, Canada, Australia, and the United Kingdom for using the Authentication Portal to access Mitel applications and sites.
Note: When using the instructions in this article, if you are using a mobile device, please substitute the word “tap” wherever you see the word “click.”
When you access any of the Mitel applications listed below, you are directed to the Mitel Authentication Portal. After signing in with your existing credentials, you are directed back to the desired application. The Authentication Portal provides customers with a unified sign in experience for these applications and access to Single Sign On (SSO) functionality as explained below.
For customers who use Microsoft Azure Active Directory or Okta (in Beta trials) services for authentication, when (1) new versions of the applications listed below are installed and (2) all users are configured for that service, your organization can have access to Single Sign On functionality. Applications preceded by * are not yet enabled for Single Sign On.
Note: New versions of web apps are installed automatically, desktop apps are installed by your organization's IT personnel, and mobile apps are installed manually or automatically by users on their mobile phones.
Web Applications
Mitel MiCloud Connect Portal
Mitel Support Site (https://oneview.mitel.com/s/support)
Mitel Teamwork for Web - Available in the United States and Canada only
Mitel for Salesforce CTI (Computer Telephony Integration)
Mitel MiCloud Connect for Chrome™ Browser (Extension)
* Mitel MiCloud Connect Contact Center (Agent Interactaction Center and Contact Center Director)
* Mitel Login Portal (https://www.mitel.com/login)
Desktop Applications
Mitel Connect Client and the included Outlook Plug-in
Mitel Teamwork for Desktop - Available in the United States and Canada only
Mitel Connect Telephony for Microsoft (Plug-in)
Mitel ACT! Integration
Mitel AMS 360 Integration
Mitel Application Dialer
Mitel EasyPop
Mitel NetSuite Integration
Mitel Microsoft Dynamics CRM/365 Integration
Mitel Web Dialer for IE
Mobile Apps
Mitel Teamwork for Mobile (iOS and Android) - Available in the United States and Canada only
Mitel Connect for Mobile (iOS and Android)