Resilient Talk State
Resiliency gives you the ability to handle calls in the event of a MiVoice Business controller or a network-level failure. When a failure occurs, the console will attempt to connect, or “Fail Over”, to a secondary MiVoice Business controller. This is called “Fail Over”. When the failure is corrected, the console will re-connect, or “Fail Back” to the primary MiVoice Business controller.
What happens to calls during a Fail Over?
When the console “Fails Over” to another controller, the console will present a message in the Status Area indicating that you have limited call handling capabilities. During this time the party you are talking to remains connected to the console. This is referred to as “Resilient Talk State”.During this time, you will hear a tone indicating you are in this state and call handling features such as Hold, Transfer, Conference and Page will not be available. You may still end the call using the Cancel (- key) or the Release(+ key).
When you complete your current call, the console will connect to its secondary controller and call handling features become available once again.
See MiVoice Business Status for the meaning of the icons and messages that appear during Fail Over.
What do I do when the MiVoice Business Console is in "fail over" state?
Take a message or ask the caller
to call back later (fail over state usually lasts less than 30 seconds). Once
the console has connected to a MiVoice Business, 
or 
will appear in the Console Status area, and
you will be able to resume normal operation.