Questions about Starting and Closing the MiVoice Business Console

Questions about Starting and Closing the MiVoice Business Console

What happens to incoming calls when I close the MiVoice Business Console application?

If yours is the only console on the system, the system automatically switches to Night Service 1. If there are other consoles, yours will switch to Operator Absent status when you close the application. For more information, see Day and Night Service and Operator Status.

What happens to incoming calls when I minimize the MiVoice Business Console window or its behind other windows?

Calls still ring the console. If the console is minimized or behind another window, you must bring the console main window into focus and then answer the call by pressing the Answer (Enter) key or . Alternatively, the Screen Pop option can be enabled so that the console main window will automatically come into focus.

What happens to calls if my computer stops working?

Usually, a nearby extension will serve as a backup answering position in the event of a power failure or other problem that causes your computer to stop working. Calls that normally ring the console would then ring the backup extension.

Can I use other applications while the MiVoice Business Console is running?

Keep in mind that having multiple applications open at the same time as the console can adversely affect your PC's performance. If possible, try to limit your use of other applications to periods when call traffic is low.