About Busy Lamp Field Lists

Operators can create one or more BLF lists. BLF lists are either private or shared.

Private: A private BLF list is created by individual operators for personal use. A private list can be stored either on the network, or on the console PC for use from that console only. If private lists are stored on the network, they must not be shared by multiple consoles. The maximum number of private BLF lists is 100.
Shared: A shared BLF list can be used and edited by all consoles and is usually created by lead operators. A shared list is usually kept on the network. All console operators can edit a shared list. The changes made at one console appear in all the others. Only one operator at a time can edit the list. The operator making changes sees them immediately; the other operators only see them after they use the Directories menu's Refresh BLF Panel option or exit and then re-enter the Busy Lamp Field area. The maximum number of shared BLF lists is 20.

Private and shared lists must be stored in separate directories (or folders). A lead console operator or console maintainer usually specifies the directory location of the private and shared lists when enabling the BLF feature.

When the console starts up, it collects its BLF lists from the two folders identified when the BLF feature was enabled. The Private folder can have 500 BLF list files, and the Shared folder can have up to 20 BLF files. The console collects files from each folder (in alphabetical order) — it ignores any extra files over the maximum number allowed.

Note: To ensure that the console collects all the BLF information, do not store more than 20 list files in Shared folder or more than 500 list files in the Private folder. Use only the console’s Edit BLF List function to work with the files. Do not edit the files directly and do not store any other type of file in these folders.

You can create, delete, rename or change share attribute, and duplicate private and shared BLF lists. See Busy Lamp Field Lists.

The console automatically creates and maintains a private list with the name All. This list contains all extensions being monitored by the MiVoice Business. The list is created on startup of the console and updated periodically (approximately every 4 hours). If the All list is deleted or renamed it is recreated on the next console startup or update. Additionally, any edits made to the All list contents are overwritten on the next console startup or update.

Multiple Company Directory and BLF Lists

If operators are using the Multiple Company Directory feature, BLF lists are automatically created for each company. These lists are private. The BLF list name is the same as the Company's name.

If you are using the MiVoice Business Directory, names included in the BLF list are those entries that match their MiVoice Business Telephone Directory Location with a Company Name in the Company Information file.

When Additional Database fields (ADF) is enabled, names included in the BLF list are those entries in the ADF database that match their respective company name in the Company Information file.

More than one member must be in the company for the list to be created. Names included in the BLF list are those entries in the ADF database that match their respective company name in the Company Information file.

Note: A user-created BLF list with the same name as the automatically-generated BLF list will be overwritten by the automatic BLF list.

See Busy Lamp Field Lists for more information.

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