About MiVoice Business Directory Mode

With the MiVoice Business Directory mode, the MiVoice Business supplies all directory information to the console. Prior to Release 8.0, this information was restricted to information within the Telephone Directory form. Release 8.0 onwards, this information also includes certain fields from the User and Services Configuration form. These additional fields enable advanced capabilities such as User Messaging and Calendar Integration by default.

The directory information provided to the console includes the following:

• Name

  This is either the user’s first and last name as configured in the User and Services Configuration form or the name field from the Telephone Directory form. Telephone Directory names are applicable for non-user entities, such as hunt groups, speed calls, external numbers and so on. Names used for call display can be obtained from an LDAP server if the MiVoice Business Multilingual Name Display using External LDAP feature is configured. For more information, see System Administration Tool Help.

• Number

  This is the number field from the Telephone Directory form.

• Private Number Indication

  This is the privacy field from the Telephone Directory form.

• Department

  This is the department field from the Telephone Directory Form.

• Location

  This is the location field from the Telephone Directory Form.

• Email

  This is the email field configured for a user in the User and Services Configuration Form.

• Prime Phone Service

  This field is determined by the prime phone service field for the user in the User and Services Configuration Form.

MiVoice Business Directory information is also used for display in other areas of the console, including Source and Destination areas, the Queued Calls area, and Busy Lamp Field. Note that the Call History and the Transfer Assistant display the names recorded at the time the call history record is generated.

For more information see Configure the Console to user MiVoice Business Directory Mode.