Configure Call History

To enable the Call History feature

  1. Choose Options from the Tools menu.

  2. Click Call History.

  3. Select the box beside Enable Call History feature.

  4. Enter the Database User Password. This is the password that was created during the Postgres database installation (Setting Up Call History Database).

  5. Enter the Database Server Name. This is the name or IP address of the system that the Call History (Progress) database is running.

  6. Press Test Connection to validate the database connection. If the connection to the database is successful, the following message is displayed "Connection to database server <server name> is successful”. See Database Error Messages for any errors that may display.

  7. Press OK to commit the changes.

  8. Restart the Console in order for the database changes to take effect.

Note: The Response/Status area on the lower right corner of the screen shows the status of the database connection.
Note: You can configure the maximum search results and the prefix digits for outgoing calls. For more information, see Options (Call History).

To Disable the Call History feature

  1. Choose Options from the Tools menu.

  2. Click Call History.

  3. Clear the box beside Enable Call History feature.

  4. Restart the Console for the database changes to take effect.

Parent topic: Call History
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