Configure the MiCollab Client Server
The MiCollab Client Server must be configured to allow Presence information to be displayed on the MiVoice Business Console for MiCollab Client users. The MiCollab Client Server configuration procedure depends on whether the MiCollab Client is co-located or integrated. In Co-located Mode, the MiCollab Client Server is configured through the MiCollab Client interface, and in Integrated Mode, through the MiCollab User Service Provisioning (USP) interface.
For CloudLink chat configuration, refer MiCollab Client Administrator Guide > Appendix C CloudLink Integration.
Create MiVoice Business Console Feature Profile
To create a MiVoice Business Console Feature profile when the MiCollab Client Server is in Co-located Mode:
Log on to MiCollab.
Click MiCollab Client Service from the list of Applications on the left of the screen.
Click Configure MiCollab Client Service under the Configuration option.
Click the Features tab on the MiCollab Client Service Configuration screen.
Click Add Profile from the Features panel.
Type in the Name and Description for the profile in the Feature Profile Details screen—for example, the name can be MiVoice Business Console.
Click Create. A Features list is displayed.
Select the following three options from the list: Presence, Console Option, and Chat.
- Click Save.
The MiVoice Business Console feature profile is created.
To create a MiVoice Business Console Feature profile when the MiCollab Client Server is in Integrated mode:
Log on to MiCollab.
Click Users and Services from the list of Applications on the left of the screen.
Click Add.
Enter the following details:
First Name
Last Name
Note: We recommend that you use the same first name and last name as used in the MiVoice Business Telephone Directory.Login ID
Password
TUI Passcode
Note: Do not select any Role or UCC Bundle.Click Save.
Click the Phones tab.
Enter the Console DN in the Number field.
Under Device Type, select Phantom.
Click Save.
Click the MiCollab Client tab.
From the Feature Profile menu, select MiVoice Business Console.
Select Console DN as the desktop phone extension.
Add the MiVoice Business Console Account Information
Click the Accounts tab in the MiCollab Client Service Configuration screen.
Click the Add Account option on the right of the screen.
- Enter the account information in the Account Details screen: First Name, Last Name, Login ID, and Password.Note: Login ID is the user login name used for the MiCollab Client Server in the User Messaging window. The login ID must be suffixed with the enterprise ID of the MiCollab Server as follows: <User Name>@<Enterprise ID of MiCollab Server>
Select the PBX node on which the MiVoice Business Consoles resides.
Click Create. The Account Details screen is displayed again with the added information.
Click the Contact information option and enter the Console Operator's contact information.
Click Add beside Email Address.
Double-click Add Label and enter a descriptive name.
Double-click Add Value and enter the email address.
Click Save.
Select the check box beside the newly created account, and then click Send Welcome Email in the MiCollab Client Service Configuration screen.
A Welcome Email is sent to the console operator. This Welcome email contains the name of the MiCollab Client Server, for example, [email protected]. See Enable/Disable User Messaging to enable User Messaging.