Incoming Call Directory Lookup

This feature provides the Console Operator with additional information about incoming callers. The information is derived using the external phone number received to search the ADF Data file for a matching external phone number. The ADF feature must be enabled for this feature to work (see Enable/Disable Additional Database Fields).

The additional information can be displayed in two different areas of the MiVoice Business Console when the call is answered: the Incoming Calls Queued area and the Source window.

The ADF data file contains mobile, home and other external numbers for all or a number of key employees of a company. These numbers would normally be used to call these employees on their mobile or cell phone. For example, when a call comes in for Rene Maxwell, an entry appears in the Cell No. field in the Directories panel with her cell number. When a call comes in, for example, in the Incoming Call Queue area, the Caller column contains the additional contact information.