Set Day and Night Service

Office telephone systems are typically placed in Night Service after regular hours, or whenever the last available console is left unattended.

Calls then ring alternate answering points—either designated extensions, or a night bell. Additionally, the change from Day to Night service may affect some users depending on their COS and COR. For example, a user might have a COR that allows external calls when the system is in Day service but not when in it is in Night service.

Depending what Service status the console is in, one of the following four buttons appears in your Operator Status area.

DAY/NIGHT SERVICE

Button

Name

Meaning

Day Service

Call routing is based on day service.

Night Service 1

Call routing is based on Night Service 1.

Night Service 2

Call routing is based on Night Service 2.

Unknown day/night service

The console is not connected to a MiVoice Business controller.

To change the service mode

  1. Click the drop-down menu arrow beside the Day/Night Service button.

  2. Select Day Service , Night Service 1 , or Night Service 2 .

    Note: If the last available operator console has not processed a call after the programmed time-out period (the default is 10 minutes), the console changes to Operator Absent status. If that operator console is the last active operator, the system automatically goes into Night Service1 () mode.
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