MiCollab Client Server Connection Messages

When you enable User Messaging, and test the connection to the MiCollab Client Server, you may see one of the following messages.

Message	Description
Server connection successful	The MiVoice Business Console is able to connect to the MiCollab Client Server.
Failed to launch instant messaging client	1) The MiCollab Client information has not been configured in the MiVoice Business Console. 2) The MiCollab Client contact presence status is offline or unknown.
Invalid User Name or Password	The password or User Name entered does not match the actual password or User Name.
Server is not reachable	1) The MiCollab Client information has not been configured in the MiVoice Business Console. 2) There is a problem with the network connection between the MiVoice Business Console and the MiCollab Client Server. 3) The MiCollab Client Server is not running.
Server version is not supported	The MiVoice Business Console is configured with a pre-5.0 MiCollab Client server version.
Certificate Validation Failed	The console failed to verify the received certificate.
Registration with Server Failed	Server is reachable but unable to connect to HTTP port (80/443). Port 80/443 may be blocked or closed on the server. If you are connecting to the MBG, ensure “MiVoice Border Gateway Secure Connection” is enabled.