About User Messaging
User Messaging is an optional feature and allows an operator to do the following:
Monitor Presence information at a glance.
Initiate Instant Message (IM) conversations with contacts. The IM feature works with the 'Presence' feature.
Send Emails.
The Presence and IM features require Presence Integration.
Conditions
The MiVoice Business Console must be connected to the MiVoice Business Software and a server running an instance of the Mitel MiCollab client/server.
Operators should not log into their MiCollab Client account while using the Presence Integration feature on the console.
To configure User Messaging, see Task Flow for User Messaging.
Related Topics
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