Emergency Calls

This feature raises an alarm at the console to notify you that an extension has placed an emergency call so that you can direct emergency services, for example, police or ambulance personnel, to the location from which the call was placed.

This notification consists of a special emergency ring and a message in the status area. Additionally, the emergency call log button flashes in red. This notification consists of a special emergency ring and a message in the status area. An emergency notification tone is also played on your headset/handset device if you have the option to play incoming call ringing on your headset/handset enabled. Additionally, the emergency call log button flashes in red.

Important: Ensure that you have a ringer properly configured, that the PC volume is not muted, and the speaker is not turned off so that so you can hear the emergency call alarm. Emergency calls override the Ringer if you have set the ringer off in the Operator Status area.

To display and acknowledge an Emergency Call

Click the Emergency Call Log (), or press the Emergency Call Log keyboard key.
Click Clear to acknowledge the current emergency call.

To delete an Emergency Call

In the Emergency Call Log, select the cleared emergency call you wish to delete.
Click Delete.

Only cleared logs can be deleted. The MiVoice Business will retain all Emergency Call Logs.

To close the Emergency Call Log

Click Close.

Once you exit the MiVoice Business Console, all logs are discarded from the Emergency Call Log; however, the logs can be retrieved through the MiVoice Business.

What does the icon in the Emergency Call Log mean?

Emergency calls appear in the Emergency Call Log, with the most recent call listed first. A current emergency call is marked with the Emergency Call Log () icon; previous emergency calls are not marked with the icon. Therefore, only emergency calls marked with the icon can be cleared.

Sometimes I cannot view the current emergency details - why?

Only one person can view the current emergency call details at a time. Other operators receive "Emergency Call Displayed by <extension>" in the response area at the bottom of their application. If another operator is viewing the current emergency call details, you can still access locally cleared emergency call information, but you cannot access or clear the current call.

Sometimes the Emergency Call Log disappears - why?

If you do not click Clear approximately 60 seconds after receiving the emergency call, the log reverts to Phone Book so another operator can view the current emergency call details.

If another operator doesn't acknowledge the emergency call, click the Emergency Call Log Emergency Call Log () icon again, or press the Emergency Call Log keyboard key again to open the Emergency Call Log.

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