Headset Button Control

You can use the Answer/Release buttons on Jabra™ and Plantronics™ headsets to answer and release calls. While the console can control the Volume and Mute functionality, these features can also be controlled by the headset and synchronized with the console. This means that when you mute at the headset, the console application will also mute the call and indicate that the call is muted. Similarly, using the volume control on the headset will adjust the volume within the console application. Note that headsets offer many different physical means by which they can be muted and also can employ different mute status indicators. For more details, see your headset documentation.

An option is enabled on the Audio Panel that allows the Answer/Release buttons to work on your headset. For more information, see Audio Panel.

• USB wired/wireless or Bluetooth headsets from Plantronics are supported.

• USB wired/wireless headsets from Jabra are supported. Bluetooth support is not available.

• Mitel H10, H30, and H40 headsets are supported.

Multiple headset devices plugged into the PC can cause unpredictable answer/release button behavior.

• If you are using a Plantronics headset for your console, ensure only one Plantronics headset is plugged into the PC. If you need a second headset, a Mitel or Jabra headset is recommended as a second headset.

• You may use two Jabra headsets, however they must be different models.

• You may use two Mitel headsets, however they must be different models.