Instant Messaging Chat Groups

Group chat lets you chat with multiple contacts simultaneously.

Note:

The Chat Groups are only supported with CloudLink chat.

To create a group to chat

  1. In the chat window, click Groups to open the Groups configuration box.

  2. Enter a contact’s name in the search area and select the name from the search results.

    The contact will be added to the participant list.

  3. Continue to enter additional contacts to the list in the same way.
  4. Click OK to create the group.

    If a group already exists with the specified members, the existing group chat is opened. If the group doesn’t exist, a new group is created and a new chat is opened.

To add contacts to an existing group
  1. Click Groups to open the Groups configuration box.
  2. Enter one or more contact names in the search area and select the existing group.
  3. Search for the name of the additional contact to be added and select the name from the search results.

    The contacts are added to the list.

  4. Click OK

    If the group already exists with the selected contacts, the existing group chat is opened. If the group does not exist, a new group is created with all the members and a new chat is opened.

To search for a group

You can search for a group in the chat window search area and in the groups configuration box search area by entering the first few characters of a users first and/or last name. You can also search for multiple users in the search box.

For example, when the names Ann Lesl Sheil are entered in the chat search box, a drop-down list of matching groups is displayed as follows:

Ann, Bill, Leslie, Mindy & Sheila

Ann, Leslie & Sheila

Andrew, Ann, Bill, Leslie, Norm & Sheila

The same results are shown if you enter contacts’ full name into the Chat Search box:

ann foster leslie smith sheila thompson

Similarly, if you enter the contact’s last name (or the first few letter of the last names):

foste smi thomps

The result is the same as above as you are searching for contact’s first name or last name.

Note:

The console presents the chat group in the search suggestions using first name (example: Ann, Leslie & Sheila).