Manage Audio on the PC

Prerequisite: Ensure the Administrator has configured audio devices for your console.

Important: To ensure that the ringer will be audible in the case of emergency calls, do not mute the volume in the Windows Sound Panel or turn the volume off on the speaker itself.

You will hear calls ringing on your configured ringer or headset. The table below describes the Audio icons.

Note: If you are using a Digital Enhanced Cordless Telecommunications (DECT) headset or handset with Wideband audio and experience a delay in audio when you answer a call, you may need to configure your audio device for Narrowband operation. Refer to the device manufacturer's document for instructions.

AUDIO DEVICE STATUS
Button	Name	Meaning
	One headset or handset is available	One audio device (conversation) is available to talk with callers.
	Two headsets or handsets are available	Two audio devices (conversation and listener) are configured and active. The selected device can be used for conversation mode and the other device remains in listener mode.
	Headset/Handset not available	The configured audio devices are not in service, for example, not plugged in.
	Headset/Handset not configured	No audio devices are configured.

You may have one or more audio devices configured. If two devices are configured, indicated by the icon, the 2nd device can be used as a listening device, typically used by a supervisor to monitor a new operator during training.

You can also use the 2nd device as a backup device, if your primary devices fails. The other device will automatically switch to conversation mode.

Tip: Screen Pop is an alternative to notify you of an incoming call. See Enable Screen Pop.

Selecting your audio device

Choose the device you want to use for calls.
Ensure the audio device you want to use is available from the audio drop down list. A checkmark indicates the selected device.
If your audio device isn't listed, plug in the device, and then select it in the Audio Panel.

A confirmation tone is played in the conversation device when:

when you set your console Present
when you select a different device from the audio drop down list

See Audio Panel for further details.

Switching between audio devices

You can quickly switch to an alternate audio device provided it's in service (indicated by a blue icon).

Select the button in the toolbar. Available headsets will be indicated by a blue icon.
Select your audio device/headset from the list. You will hear a confirmation tone for the new conversation device.

A checkmark indicates the selected device.

Test your audio device

Click .
Click Audio Panel.
Select the Audio Device Selection tab.
Click the Test button and listen for the test tone to ensure that you have the correct headset connected.

Plugging/Unplugging Your Audio Device

Unplugging the headset from the console automatically enables the other device if it is plugged in. If neither is plugged in, the console changes to Operator Absent status. Or, if you are the last active operator, the system goes into Night Service1 () mode. Plugging the headset back in, does not automatically change the Operator status back to Present status.

Note: If you plug your headset into a different USB port, the device will be given a different name and it may need to be reconfigured in the Audio Panel.

Configuring Audio Options

Ask your system administrator for assistance in configuring any audio devices.

What if I turn my ringer off or mute it? Will I still hear emergency calls?

Yes, emergency calls will override Ringer Off as long as the volume has not been muted in the Windows sound panel and the speaker has not been turned off.

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