Park and Retrieve Parked Calls
You can place a call in a special park state and page the requested party to retrieve the call. If the call is not retrieved, the system will either forward the call, or the call will recall to you. You may also retrieve the parked call.
The Parked Call display in the Queued Calls area allows you to view and retrieve calls that you have parked.
When a call has parked, detailed call information appears in the Parked Calls display list.
To park a call against an extension
With the call to be parked in the Source area, or with the call to be parked in the Destination area (with an empty Source area), do one of the following:
Press or click [Park Call] and observe that the Park Call form replaces the Destination area. Then dial the desired extension number.
Search for and select the extension number in the Directories area, then either press or click [Park At] or right-click the entry and select Park At from the pop-up menu.
To retrieve a Parked call
You can retrieve a call parked at an extension only when the Source and/or Destination area on the screen is clear and the Parked Calls display is showing.
Double-click the entry in the Parked Calls display.
OR
Press the Retrieve keyboard key and dial the Parked Calls queue position (1-9) of the call you want to retrieve.
Note: You can also retrieve a parked call in the My Queued Calls display by double-clicking the entry or pressing the Retrieve keyboard key, and then dialing the My Queued Calls queue position (1-9).
Conditions
Call Park queue data is lost if the originating console restarts or fails over to a secondary controller.