Phone Book

Use the Phone Book to search your system's directory for people and extensions.

• Press the Phone Book keyboard key.

To search the Phone Book

You can access the directory while connected to a caller.

1. Click [New Search] to clear any previous search values.

2. Type a search value in one or more of the enabled search text boxes below the field that you want to search (See Phone Book Search All to use only the Name field to enter search criteria).

   Tip: Use the mouse or the Tab key to move between search boxes.

   For example, if you search the Full Name field for "John Smith", you can enter search values such as

   • S, J - Last name, First name

   • J S - First letter(s) of first name and last name

   • S, - First letter(s) of the last name only

   • ,J - First letter(s) of the first name only

   • Smi - First letter(s) of the last name and if no matches are found searches the first letter(s) of the first name.

   Tip: If you are not sure of the name, type as many characters as you know and pause. The search will run and show all matching entries. You can continue to refine the search by adding more characters or entering more search values in other fields. If you are sure of the name, immediately press [Enter] to complete the search and highlight the first matching entry.
   Tip: If you are not sure of the correct spelling and if the Additional Database Fields feature is enabled, you can enter a subset of the characters as your search criteria. For example, if you want to search for "Philip Brown" and enter the characters "lip" in the search field, the search results display all entries that contain "lip", such as "Philip", "Filip", "Phillip" and so on. This search capability is available for name and text field types (ADF field types FN, LN, TDN, and TXT). To turn on or turn off this capability, see Phone Book Search Within Name and Text Fields.
   Note:

   If your search criteria includes spaces or commas, the search operation is performed as described in the first tip.

   Tip: Searching and Multilingual characters.

   By default, a console phonebook search uses the MiVoice Business Directory which only supports ASCII or non-multilingual characters. The console however, will display multilingual characters that have been configured by the administrator in the ESM User and Services Configuration form. For example, "Jill Whitén" will have a user name "Jill Whitén" and a directory name "Jill Whiten". To obtain phonebook results for "Jill Whitén" you may enter the name as "Jill Whiten" or "Jill Whitén". In the latter case, the console converts the multilingual " è" character to the ASCII "e" prior to searching the directory.

   In ADF mode the console performs an exact search. For example, entering a name search value of "Jill Whitén" will return an entry with the name "Jill Whitén" but not an entry with the name "Jill Whiten".

3. Entries that match what you typed appear in the Phone Book area.

4. Call the Entry.

The Phone Book status is displayed in bottom right corner of the console screen.

If the Additional Database Fields feature is enabled, more fields are available to search. Some of these additional fields can be displayed in colour to enhance call handling.

The Phone Book Search All feature allows you to enter all your search criteria in the Name field.

Additionally, you can turn on the Clear Phonebook on Answer feature that automatically clears the previous Phone Book area contents and places the cursor in the left-most search field.