Set Operator Present/Absent

To receive incoming calls, set your console to the Present State. This action assigns an operator license for the time that you use the console.

Your audio device must be connected in order to set your status to Present. If your audio device is not connected, you will see a message in the lower left corner of the console window.

To set the Operator Present

1. Click the drop-down menu arrow beside the Operator Status button.

2. Click Operator Present .

   You will hear a confirmation tone on the conversation device.

To obtain an operator license from another operator

At times, all licenses may already be in use. A dialog will be displayed that allows you to obtain a license from another operator.

1. Select a Name from the list of currently active operators.

2. Click Force Absent.

This action sets this console to Operator Present and the other one to Operator Absent . If there is only one operator present, the system will not be put into Night Service when the other operator is forced absent.

To set the Operator Absent

1. Click the drop-down menu arrow beside the Operator Status button.

2. Click Operator Absent .

When you activate Operator Absent, all new and waiting calls to your directory number (DN) continue to ring other available consoles that are configured with the same softkey DN.

Calls on hold and parked calls can be retrieved and handled normally. If there are no available consoles for new or waiting calls, or if held or parked calls time out, the calls are automatically rerouted to programmed destinations. You can still originate calls when you are absent.

The table below describes the various states of Operator Status.