What's New in This Release

• Microsoft Office 365 Support

  • MiVoice Business Console supports calendar integration with Microsoft™ Office 365.

• Call History Enhancements

  • The Call History panel allows you to configure the number of entries returned from a call history search.

  • The console supports call back to caller's number directly from the Call History panel.

• External LDAP Call Display

  • MiVoice Business Console supports call display of names obtained from an external LDAP server if the MiVoice Business Multilingual Name Display using External LDAP feature is configured.

MiVoice Business Console 8.0 SP3 includes the following features and enhancements:

• Customizable Keyboard Keys

  • You can assign PC keyboard keys to the frequently used console functions.

No new features.

MiVoice Business Console 8.0 SP1 includes the following features and enhancements:

• Support for Master Profile

  • Master Profile allows configuration settings to be shared by a group of console users. The administrator sets this feature up on each console within the group. As part of the setup, the administrator designates a master console user responsible for selecting settings to be included in the master profile, making changes to those settings, and generating a master profile file containing the settings. The master profile file is subsequently imported when console users within the group start their console.

    Note:

    • The Master Profile is changed to Profile Sharing in future releases.

    • Master Profile replaces the Backup/Restore function that was available in earlier releases.

• Support for Postgres Database Release 9.6

  • MiVoice Business Console now supports Postgres Database Release 9.6 for the Call History feature.

• Phone Book Search

  • The operator can perform a phone book search for characters contained in a name or text field in ADF directory mode.

• Microsoft Exchange Server 2016

  • MiVoice Business Console supports Microsoft™ Exchange Server 2016.

MiVoice Business Console 8.0 includes the following features and enhancements:

• Documentation Improvements

  • A new section called "What's New in this Release?" has been added.

  • The MiVoice Console Help has been divided into two separate Help files: MiVoice Business Console Operator Help and MiVoice Business Console Administrator Help.

• MiVoice Business Phone Book Directory Support

  • In MiVoice Business Release 8.0, Phone Book enhancements allow the administrator to exclude non-dialable telephone directory entries from the console's Phone Book. Additionally, the console now displays longer user names, longer department and location strings, email addresses, and primary phone service indications.

  • User names can now contain multilingual characters by default. The Multilingual Name Display option has been removed.

  • User messaging and Calendar Integration features no longer require ADF as a prerequisite. ADF remains a prerequisite for MiCollab Service Federation with third-party servers.

• Headset Answer/Release Support

  • The operator can now answer and release calls from Jabra™ and Plantronics™ audio devices".

• BLF All List

  • A BLF list containing all monitored extensions is automatically generated.

• Missed Calls Integration into Call History

  • You can see the missed call details under the Call History tab.

• My Queued Calls

  • My Queued Calls, within the Queued Calls area, provides a comprehensive view of all the current calls in the console, that is, the Incoming, Held, Transferred, and the Parked calls.

• Emergency Notification on Headset/Handset device

  • In addition to playing an emergency ring tone on the console ringer, the console will now play an emergency notification tone on a headset/handset device if the option to hear ringing on a headset/handset device is enabled.

• Configurable MAC Address

  • The administrator now has an option within the configuration wizard to assign a unique MAC address that has been provided by Oria to the console instead of using the default PC MAC address.

• MiVoice Border Gateway Secure Connection

  • This new option controls whether the console connects to the MiCollab Client Server using a direct connection or a secure connection through the MiVoice Border Gateway.

• Microsoft Windows 10

  • Support for Microsoft™ Windows 10.

MiVoice Business Console Release 7.2 SP1 includes the following features and enhancements:

• Mitel Brand Header Support.

• Ability to search and sort when editing a BLF List.

• Ability to display multi-line greetings and remarks in the Source area.

MiVoice Business Console 7.2 includes the following features and enhancements:

• Support for ISO-8859-1 character set (accented characters) in User Login ID and password, presence integration, chat, and IM functionality in User Messaging.

• Support for MiVoice Border Gateway resiliency.

MiVoice Business Console 7.1 includes the following features and enhancements:

• Multilingual Name Display (UTF-8) — When ADF is enabled, this option allows multilingual names, such as Russian and Chinese, to display in many areas of the Console Display, such as the Phone Book, Busy Lamp Field, Call History, Source and Destination and so forth.

• Enhancements to the Comments function — allows 1500 characters to be entered into a comment, and also allows the following: bold, underline, italics, as well as changes to font, text size, and style of text.

• Number of ADF entries — increased to 130,000.

• Number of BLF Private Lists — increased to 500.

• New Ring Options — allows you to select a tone to be played for incoming calls.

• Auto Unmute — lets you have a call automatically unmute when the called party answers during a supervised transfer.

MiVoice Business Console 7.0 SP1 includes the following features and enhancements:

• Support for Exchange 2013.

• Support for Windows 8 Touchscreen.

• Support for Comments in Transfer Assistant.

• Support for incoming call ringing on headset/handset devices.

• Support for a unique PC-based MAC address for hosting deployments.