About Mitel MiVoice Business Console

The MiVoice™ Business Console is an integrated console application for MiVoice Business. It features an intuitive user interface for smooth, efficient call handling.

The MiVoice Business Console requires the following:

• a Windows PC with Microsoft Windows 10, or Windows 11

• a Bluetooth headset, or USB headset or handset, and

• a full-size keyboard with a numeric keypad or a USB keypad, and speakers

If you require assistance using Help, see About Getting Help.

In this Help system, you may see Console users referred to by different names. For the purposes of this guide, Console users fit into two main categories. These roles may be assumed by console operators themselves, or a lead operator, depending on the size of your call management team. Roles may also overlap.

• Console Administrators - typically responsible for installation, upgrades, configuring and maintaining operator and user data (for example, for the Call History or User Messaging feature), enabling specific features, and performing high-level system administration.

• Operators - these users use the Console to effectively interface with callers directly, using console features and functionality to handle calls.