Busy Lamp Field (BLF)

You can use the Busy Lamp Field feature to monitor the status of extensions and pick up calls ringing those extensions. Busy Lamp Field (BLF) is an optional feature.

Busy Lamp statuses appear in any of the Directories, Queued Calls, and Transfer Assistant areas.

To display the Busy Lamp Field

• Click the Busy Lamp Field tab in the Directories area.

  OR

• Select the Directories menu from the Main Menu, then select Busy Lamp Field.

  OR

• Press the Busy Lamp Field keyboard key.

To view a specific BLF list

• Click the list from the left pane of the BLF area.

  List entries for the selected list appear in the right pane.

  Tip: The indicates a private busy lamp list; indicates a shared busy lamp list.

To toggle between BLF table and tile views

• Click the table view button or the tile view button to select the desired view.

To search the Busy Lamp Field

• Locate an entry in the BLF list using a search similar to Phone Book search.

• Click to navigate to the next matching entry in the list or to navigate to the previous matching entry.

  Note: The search criteria for Names matches entries with either a first or last name that starts with the search string. The search criteria for other fields matches entries that start with the search string. If the Additional Database Fields feature is enabled and fields are defined containing phone numbers, then the criteria will match entries that contain the search string (allowing fragments of a phone number to be located).

If you are using the Multiple Company Directory feature, BLF lists are automatically created for each company. These lists are private. The BLF list name is the same as the Company's name.

If the BLF feature is unavailable, for example, if it was disabled after the console was installed or if the console has lost its connection with MiVoice Business, a gray icon is displayed at the top of the Status column.

For detailed information on configuring one or more BLF lists, consult the System Administrator section.