Customize the Queued Calls Area

The Queued Calls area has a number of columns of optional information.

You can customize the columns to display the information you wish to see by

adding and removing columns
resizing columns to show more or less information
reordering columns
maximizing and restoring the area
customizing information for the ToolTip

The ID column and those with icons as heading labels (Private, BLF Status, and Hold Order) cannot be resized. All columns are removable except for the ID column; the ID column and at least one other column must stay displayed.

See Queued Calls Area for detailed information on the fields displayed.

To add or remove columns

Right-click any column header.
Click Select Fields on the pop-up menu. The Select Fields dialog box is displayed.
Check or deselect the columns that you want to add or remove.

You can also right-click and select Remove This Column to delete an unwanted column.

To resize columns

Using your mouse, move the cursor to the vertical line separating the column header until the cursor becomes a double-headed arrow.
Click and drag the column to the desired size.

To reorder the columns

Using the mouse, drag and drop one column at a time to the desired location within the Queued Calls area.

To maximize and restore the Queued Calls Area

Locate the one-touch expandable arrow icons positioned between the Directories area and the Queued Calls area.
Click the UP arrow ( ) and DOWN arrow ( ) to maximize/restore the Queued Calls area, as required.

Tip: You can also maximize/restore the Queued Calls area by double-clicking the associated tab in the Queued Calls area.

To choose the information that displays in a ToolTip

You can choose the information that displays in a ToolTip when you hover the mouse over an item.

Right-click any one column header.
Select Configure ToolTip. A Configure ToolTip Fields dialog box appears.
Select an item from one list and press the appropriate left or right button action (the << or >>) to move it to the other list.
To move the items, select a list item or items and press either the Move Up or Move Down button that appears on the left side of the dialog.
Click OK.