About the Console Display (Guest Services)
When Guest Services is enabled, you will see the following information on the console display to help you in a hotel/motel installation:
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additional buttons in the Call Handling toolbar (see the diagram below)
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additional status information in the Status Area
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presentation of the Guest Services softkey when a call from a guest room is answered
Guest Services Call Handling Buttons
The table below describes the Guest Services buttons.
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GUEST SERVICES |
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Button |
Name |
Meaning |
 |
Guest services |
Display, change or enter room information in a Hotel/Motel installation. |
 |
Room monitor |
Allows the operator to listen in on a guest room that has room monitor enabled. |
Guest Services Status
The Status area displays the Call Block status and PMS link status at the bottom right corner of the MiVoice Business Console application.
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GUEST SERVICES - Status Area |
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Name |
Icon |
Status |
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Call Block |
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Call Block Off |
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Call Block On |
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|
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Call Block Disabled |
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Property Management System (PMS) |
|
PMS On |
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PMS Failure |
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PMS Feature Disabled |
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