About the Call Answering Softkeys

The call answering softkeys are assigned by your system administrator to suit the types of calls your company receives.

The leftmost softkey is reserved for recalls, but the other softkeys may be programmed in a variety of ways. For example, you might have softkey labeled as follows:

• [Operator] and [External] to indicate whether a call is from outside the system or inside, or

• [WATS] or [TIE] to tell you the type of trunk the call arrived on; or

• The department name (for example, [Sales]) assigned to the trunk.

You can use the softkeys to guide you when answering a call. For instance, when you see that a call is from outside the system, your company might want you to answer with a different greeting than you use for internal calls or recalls.

You can also use the Incoming Calls display to guide you when answering incoming calls. See Queued Calls Area for more information.