Set up business hours (not available in all configurations)

Set the hours when your business is open and closed. For example, use the Day setting for the hours that your business is open during the day and the Night setting for the hours that your business is closed at night. If required, use the Alternate setting for any alternate business hours such as during holidays. You will later set how incoming calls are handled based on the time of day.

Business Hours applies to Customers with either a single site or multiple sites but a single MCD pair.

To set up business hours:

1. Click Company → Business Hours.

2. Select a location from the drop-down list.

3. Select Apply to all locations check-box to set the same hours across all company locations.

4. Select the business hours.

5. Select the hour type and click Save.

6. (optional) Click Alternate to display alternate hours on the calendar.

7. Click Save.