Basic and Advanced Admin Features for ACD

You can specify which fields should be available to the untrained Customer Admin (meaning the admin that has the ACD Groups and/or the ACD Paths privileges in their Admin Bundle). The intent of this field is to add a few fields (like some of the timer fields) to the list of fields the untrained admin can access. For Customer Admins who are trained and capable of programming their own ACD functionality, you can give them Advanced ACD Groups and Advanced ACD Paths privileges so they can have access to all of the ACD Groups and ACD Paths fields.

The following tables show the ACD Group and Path fields, and whether they are in the Basic or Advanced feature set.

Some of the field names have been simplified, compared to the MiVoice Business System Administration Tool names. The Management Portal names are also shown, if they are different.

Field	Can configure?	Advanced/Basic	Simplified Field Name
Name	No	Basic	Same as in MiVoice Business UI
DN	No	Basic	Same as in MiVoice Business UI
Prime/ Secondary MCD (Site)	No	Basic	Same as in MiVoice Business UI
Reporting Number	No	Basic	Same as in MiVoice Business UI
Local Only DN	Yes	Advanced	Local-only
Group Members	No	Basic	Same as in MiVoice Business UI
Group Member skill level	Yes	Basic	Skill Level
First Status Threshold time (mm:ss)	Yes	Advanced	Same as in MiVoice Business UI
Second Status Threshold time (mm:ss)	Yes	Advanced	Same as in MiVoice Business UI
Alert Device	Yes	Advanced	Same as in MiVoice Business UI
Group Real Time Events Enabled	Yes	Advanced	Group Real Time Events Enabled
Queue Callers To Group When No Local Agents are logged in and present	Yes	Advanced	Same as in MiVoice Business UI
Group uses skill level	Yes	Advanced	Same as in MiVoice Business UI

Field	Can configure?	Advanced/Basic	Simplified Field Name
Name	No	Basic	Same as in MiVoice Business UI
Prime MiVB (Site)	No	Basic	Same as in MiVoice Business UI
DID(s)	No	Basic	Same as in MiVoice Business UI
DN	No	Basic	Same as in MiVoice Business UI
Reporting Number	No	Basic	Same as in MiVoice Business UI
VM mailbox passcode	No	Basic	Same as in MiVoice Business UI
VM send to email	No	Basic	Same as in MiVoice Business UI
VM to email address	No	Basic	Same as in MiVoice Business UI
Prime skill group	No	Basic	Same as in MiVoice Business UI
Overflow 1 group	No	Basic	Same as in MiVoice Business UI
Overflow 2 group	No	Basic	Same as in MiVoice Business UI
Overflow 3 group	No	Basic	Same as in MiVoice Business UI
Local-only DN	Yes	Advanced	Local-only
Class of Service Day	Yes	Advanced	Class of Service - Day
Class of Service Night 1	Yes	Advanced	Class of Service - Night1
Class of Service Night 2	Yes	Advanced	Class of Service - Night2
Recording 1: Delay to Start Time Minutes/Seconds	Yes	Advanced	Greeting 1 Answer Time
Recording 1: Directory Number	Yes	Advanced	Greeting 1
Recording 1: Embedded Music Source	Yes	Advanced	Music On Hold 1
Recording 1: Alternative Recording Device	Yes	Advanced	Alt Recording Device 1
Recording 1: Path Interflow Dialing List	Yes	Advanced	Greeting 1 Option List
Recording 1: Release Digit Receiver After Recording	Yes	Advanced	Option choice during greeting only
Recording 2: Delay to Start Time Minutes/Seconds	Yes	Advanced	Greeting 2 Answer Time
Recording 2: Directory Number	Yes	Advanced	Greeting 2
Recording 2: Embedded Music Source	Yes	Advanced	Music On Hold 2
Recording 2: Alternative Recording Device	Yes	Advanced	Alt Recording Device 2
Recording 2: Path Interflow Dialing List	Yes	Advanced	Greeting 2 Option List
Recording 2: Release Digit Receiver After Recording	Yes	Advanced	Option choice during greeting only
Recording 3: Delay to Start Time Minutes/Seconds	Yes	Advanced	Greeting 3 Answer Time
Recording 3: Directory Number	Yes	Advanced	Greeting 3
Recording 3: Embedded Music SourceYes	Yes	Advanced	Music On Hold 3
Recording 3: Alternative Recording Device	Yes	Advanced	Alt Recording Device 3
Recording 3: Path Interflow Dialing List	Yes	Advanced	Greeting 3 Option List
Recording 3: Release Digit Receiver After Recording	Yes	Advanced	Option choice during greeting only
Recording 4: Delay to Start Time Minutes/Seconds	Yes	Advanced	Greeting 4 Answer Time
Recording 4: Directory Number	Yes	Advanced	Greeting 4
Recording 4: Embedded Music Source	Yes	Advanced	Music On Hold 4
Recording 4: Alternative Recording Device	Yes	Advanced	Alt Recording Device 4
Recording 4: Path Interflow Dialing List	Yes	Advanced	Greeting 4 Option List
Recording 4: Release Digit Receiver After Recording	Yes	Advanced	Option choice during greeting only
Repeat Last Recording Enabled	Yes	Advanced	Repeat last greeting
Last Recording Repeat Interval Minutes/Seconds	Yes	Advanced	Repeat last greeting time
Interflow Enabled	Yes	Advanced	Interflow Enabled
Interflow Time Out Minutes/Seconds	Yes	Advanced	No Answer Timer
Interflow Point Directory	Yes	Advanced	No Answer Destination
Allow Overflow to Interflow Before Time Out	Yes	Advanced	Allow Overflow to Interflow Before Time Out
Path Real Time Events Enabled	Yes	Advanced	Path Real Time Events Enabled
Path Unavailable Answer Point Directory Number	Yes	Advanced	Queue Unavaliable Destination
Interflow To This Path Uses This Path Priority	Yes	Advanced	Interflow To This Path Uses This Path Priority
DTMF Receiver Unavailable Action Play RAD Skip Divert	Yes	Advanced	DTMF Receiver Unavailable Action Play RAD
DTMF Receiver Unavailable Answer Point Directory Number	Yes	Advanced	DTMF Receiver Unavailable Answer Point Directory Number
Primary Agent Skill Group Overflow Timer Minutes/Seconds	Yes	Advanced	Primary Agent Skill Group Overflow Timer
Primary Agent Skill Group Predictive Overflow Average Call Duration Minutes/Seconds	Yes	Advanced	Primary Agent Skill Group Predictive Overflow Average Call Duration
Primary Agent Skill Group Remote Agent Skill Group Priority	Yes	Advanced	Primary Agent Skill Group Remote Agent Skill Group Priority
Primary Agent Skill Group Remote Agent Blocking Timer	Yes	Advanced	Primary Agent Skill Group Remote Agent Blocking Timer
Overflow 1 Agent Skill Group Overflow Timer Minutes/Seconds	Yes	Advanced	Overflow 1 Agent Skill Group Overflow Timer
Overflow 1 Agent Skill Group Predictive Overflow Average Call Duration Minutes/Seconds	Yes	Advanced	Overflow 1 Agent Skill Group Predictive Overflow Average Call Duration
Overflow 1 Agent Skill Group Remote Agent Skill Group Priority	Yes	Advanced	Overflow 1 Agent Skill Group Remote Agent Skill Group Priority
Overflow 1 Agent Skill Group Remote Agent Blocking Timer	Yes	Advanced	Overflow 1 Agent Skill Group Remote Agent Blocking Timer
Overflow 2 Agent Skill Group Overflow Timer Minutes/Seconds	Yes	Advanced	Overflow 2 Agent Skill Group Overflow Timer
Overflow 2 Agent Skill Group Predictive Overflow Average Call Duration Minutes/Seconds	Yes	Advanced	Overflow 2 Agent Skill Group Predictive Overflow Average Call Duration
Overflow 2 Agent Skill Group Remote Agent Skill Group Priority	Yes	Advanced	Overflow 2 Agent Skill Group Remote Agent Skill Group Priority
Overflow 2 Agent Skill Group Remote Agent Blocking Timer	Yes	Advanced	Overflow 2 Agent Skill Group Remote Agent Blocking Timer
Overflow 3 Agent Skill Group Overflow Timer Minutes/Seconds	Yes	Advanced	Overflow 3 Agent Skill Group Overflow Timer
Overflow 3 Agent Skill Group Predictive Overflow Average Call Duration Minutes/Seconds	Yes	Advanced	Overflow 3 Agent Skill Group Predictive Overflow Average Call Duration
Overflow 3 Agent Skill Group Remote Agent Skill Group Priority	Yes	Advanced	Overflow 3 Agent Skill Group Remote Agent Skill Group Priority
Overflow 3 Agent Skill Group Remote Agent Blocking Timer	Yes	Advanced	Overflow 3 Agent Skill Group Remote Agent Blocking Timer