What items should you manage in Management Portal?

• Agents / Users

• ACD Groups

• ACD Paths (Queue)

• ACD Greetings

• ACD Music on Hold

• ACD Resiliency

• Greenfield only (migration of an existing setup is a delete and add of ACD)

Communications flow between Management Portal and other systems

Here are the best practices for communications between Management Portal, MiCollab, MiVoice Business, and MiContact Center.

1. Create groups and paths (queue) from Management Portal. Otherwise, the group or path is not visible in Management Portal.

2. Perform all management activities for EMEM RAD/MOH and ACD resiliency from Management Portal. Otherwise, errors may occur in the automation which Management Portal provides around these features.

3. Create users/agents from Management Portal. Otherwise, the User/Agent becomes an unmanaged user in Management Portal.

4. Management Portal does not support editing the extension number of the User/Agent in a resilient ACD Path.